4WD DIRECT
WARRANTY POLICY
4WD Direct only
supply products from reputable companies.
Therefore, all products supplied by 4WD Direct
are guaranteed to be of good quality and
workmanship. All products are covered to the
same extent as each manufacturer's warranty
statement /period. Please be aware that the
warranty period may vary for the range of
products we supply.
However,4WD
Direct will guarantee all products it sells for
a minimum of 12 months/20,000k from the date of
purchase. In many cases, this warranty period
may extend to 24 months/40,000k or even up to 36
months/60,000k as set by each manufacturer's
individual policy for a particular product.
Please feel
free to ask us for the warranty cover on any
products you wish to purchase from us. In some
cases, the purchaser will be responsible for
return freight charges until the verification of
the warranty claim is substantiated. In some
cases, manufacturer's may have an agent closer
to you in your state. In that instance, it may
be deemed that it is quicker
to resolve any claim by returning the product to
that agent. Please contact 4WD Direct in the
first instance to discuss any warranty issues,
as you will require a Warranty Authorisation
Number prior to returning /shipping any item for
claim.
4WD Direct will
not accept responsibility for any products
shipped/returned without the above authorisation
number as it
will not be logged in our system without an
authorisation number!
4WD DIRECT REFUND /RETURNS POLICY
4WD Direct only
sell quality products that have been tried and
proven for the applications they are listed
for.4WD Direct is happy to refund or exchange
any goods that are damaged in transit under our
FREE SHIPPING Policy, goods that are faulty or
prove to be totally unsatisfactory for the
intended use as listed by us, providing they are
UNUSED, IN ORIGINAL
PACKAGING AND IN AS NEW CONDITION.
Please note
that 4WD Direct will only accept the cost of
return shipping on FAULTY GOODS only, once the
item has been verified as faulty. We will not
accept the cost of returned goods for which the
customer has simply changed his/her
mind or are no longer required. In those cases
please contact 4WD Direct in the first instance
to discuss the matter with us and obtain an RFC
Number.4WD Direct will not accept any
responsibility for products shipped /returned
without an RFC authorisation number as it will
not be logged in our system without an
authorisation number!
4WD DIRECT
CUSTOMER SERVICE POLICY
4WD Direct
undertakes to supply any products ordered, as
soon as possible, subject to availability and
freight transit times to your locality. In most
instances we will ship products within 24 hours
(1 working day) from receipt of your order and
payment confirmation / clearance unless that
product is temporarily out of stock, in which
case you will be notified by
email /phone accordingly to make other
arrangements or effect a refund on your
purchase, if requested by the client.
It is our aim
in all instances to offer the quickest possible
despatch of all orders!
If you require your goods urgently, please let
us know and we will make every effort to
accommodate your requirements.
Please note that no goods will be despatched
until we have received clearance on your
payment!
In the case of Bank and Personal Cheques, this
may take from 3-5 working days!
Phone:
1300 881 481
Call Australia wide for just the cost of a local call!
Email: info@4WDdirect.com.au
