Important
notes for contacting 4WD DIRECT
( the link to our
email is below )
Please help us, to allow us to help you!
Have
you sent emails to a company, and haven't received a
reply or received the reply so late that the
response was no longer of use to you.
At
4WD DIRECT, we
are interested in your enquiries and are committed
to responding to your emails in a prompt and
professional manner. To help us offer the best
service to you, please follow the guidelines below.
Please consider the same detail for any phone or fax
enquiries to us.
Please
include :
-
your full name,
-
a
daytime phone contact number
-
the geographic region where you are located.
e.g.:
Joe Smith Bathurst NSW 2795 - Phone: 02 1234 5678 /
0456 789 123
Please be specific about your enquiry. If we
receive an email which is very vague, it is
difficult to get an efficient process underway or to
distinguish your email from someone who may just be
filling in time, browsing the web.
If
your email is suspension related, please
refer below for useful details that can really
assist us to fulfill your requirements in an
efficient manner.
The
best way to tell us exactly what you want is to ask
yourself first and then, tell us: Why do you wish to
modify or change, the suspension you already have on
your 4WD.
Please
include the following details:
VEHICLE NAME & MODEL / VEHICLE TYPE / YEAR OF
VEHICLE MANUFACTURE
e.g.
:NISSAN PATROL GU / LWB TRAYBACK / JUNE 2003
Your vehicle's setup (load-bearing accessories
fitted, like: steel / alloy bar, winch, rear step
bar, extra spare wheels, extra fuel tanks etc, or if
another suspension system has already been fitted to
your vehicle, and what it is.)
Your current or intended usage. For example:
Mainly around town and unladen, or plus 2 big trips
per year. Heavy load carrying 5 days a week. Towing,
ball weight of 100kgs, etc.
Your personal expectations of the way you feel
the suspension should perform. For example "ride
quality is the first priority, or supporting the
load I carry is the first priority"
To
follow our email guidelines does take extra time and
effort and we really do appreciate this, and hope
that you feel our response to your email enquiry is
of equal quality.
From
time to time we may ask you to phone us, where it is
simply more efficient to discuss a particular
application, verbally.
The
link to our email is below. Feel free to contact us
by email, phone or fax, anytime.
